iHelp Max 4G
iHelp Cloud
The iHelp Cloud Platform – Helping Dealers Manage Their mPERS Business.
iHelp Cloud Platform
Welcome to the iHelp Cloud, a full-service, web-based, account management portal for managing our iHelp 3G and new iHelp Max 4G devices. It’s a user-friendly tool designed specifically for our dealers to help them manage their customers’ devices, cellular networks, monitoring tasks and functionality. It also includes a wide range of reports to ensure they have the data needed, when it’s needed. In short, it allows dealers like you to keep your business functions in-house and manage them easily.
iHelp Max 4G
Features of the iHelp Cloud
Manage Individual Devices
Activate, reconfigure, or deactivate a unit. Turn various functions on and off, including geo-fencing, fall detection, GPS location services, medication reminders, circle of care alerts, event history, and much more.
Activate/Deactivate Units
Activate and/or deactivate units individually or in bulk.
Manage Customer Base
Reassign devices to new customers, replace devices, and update customer and contact information.
Check Device Status
Check the battery status and signal strength of individual devices at any time. Locate a device on demand.
Check Airtime Usage
Check airtime usage minutes for the day, week, month, or year.
Choose Your Monitoring Station
The iHelp portal is integrated with several central stations throughout the U.S. and Canada. Choose the one you are currently working with, or we can set you up with one nearby.
Fulfill Orders Independently
Place orders for more units and/or accessories on your own. Orders are processed and shipped within 24 hours.
Access Marketing Materials
Access a variety of templates, content, and artwork for promotional purposes at no charge. Marketing personnel are available to assist with custom designs if necessary.
Access Technical Support
Access to videos and technical support worksheets. Online technical support is also available for one-on-one support.